Policy

Privacy Policy

Effective date:

We explain what information we collect, why we collect it, and how we use it to provide our services.

Scope

This Privacy Policy applies to information collected by Concierge My Car LLC through our website and services.

Controller; Roles

For our website and services, Concierge My Car LLC is the business that determines purposes and means of processing. Service providers act on our instructions as processors. Dealers and lenders act as independent businesses; their use of your information is governed by their own notices.

Notice at Collection (California)

We collect the categories of personal information listed below for the purposes described in this Policy. We do not “sell” or “share” personal information as those terms are defined by California law.

  • Identifiers (name, email, phone) — to provide services and communicate with you.
  • Commercial information (vehicle preferences, quotes) — to perform our services.
  • Internet activity (usage data) — for site operation and analytics.
  • Geolocation (coarse) — to determine price and availability by area.
  • Photos and trade‑in details you upload — to facilitate your vehicle transaction.

Retention: we generally retain personal information for up to 3 years, or longer as required by law.

Information We Collect

  • Contact data: name, email, phone, city/state/ZIP.
  • Vehicle and budget data: make/model/trim, options, budget cap.
  • Trade‑in data: year, make, model, mileage, VIN, condition, photos.
  • Communications: messages and notes related to your request.
  • Usage data: IP address, device/browser, pages viewed.

Sources

We collect information directly from you, from your devices when you browse our site, and from third parties like dealers at your direction.

How We Use Information

  • To provide, maintain, and improve our services.
  • To communicate with you about quotes, options, and next steps.
  • To prevent fraud and ensure the security of our services.
  • To comply with legal obligations and enforce our Terms.

How We Disclose Information

  • Service providers who assist with our business operations.
  • Dealers and related third parties at your direction to obtain quotes.
  • For legal reasons, such as complying with legal process or protecting rights.

We do not sell personal information or share it for cross‑context behavioral advertising.

Payments

We use third‑party processors (e.g., Stripe) to handle payments. Your payment card data is sent directly to the processor and is not stored by us.

Cookies & Analytics

We use essential cookies for site functionality and may use first‑party analytics to understand site usage. We do not use cookies for targeted advertising and do not respond to Do Not Track signals.

Retention

We retain personal information only as long as necessary for the purposes for which it was collected, to comply with legal obligations, and to resolve disputes.

Your Choices

You can request to access, update, or delete your information by contacting us. You can also opt out of marketing communications at any time.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. To submit a request, please email support@conciergemycar.com with the subject “Privacy Request.”

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure.

Children

Our services are intended for adults and we do not knowingly collect personal information from children under 13.

International

We are based in the United States. If you use our site from outside the U.S., you understand your information will be processed in the U.S.

Changes to This Policy

We may update this Privacy Policy. The updated version will be posted on this page with a new effective date.

Contact Us

If you have questions about this policy or wish to exercise your privacy rights, please contact us:

    Disclaimer

    Concierge My Car LLC acts solely as a negotiation and advisory service. We do not buy, sell, or broker vehicles. All transactions occur directly between the client and the licensed dealership.